FAQs

Q: Does L’oeil ship overseas?
A: Yes, we cooperate with artists to ship internationally. Some artworks require delivery charges and custom tax may apply to different countries. We will use DHL, FedEx or other express couriers to ensure all the artwork is secured and deliver safely.

Q: How long does it take the artwork to arrive?
A: It takes 2-3 working days for artists to pack their artwork to you. After that, it may take 7-21 days to deliver to your location. Please note that some countries have a strict custom system. In some cases, it may take more than 21 days to deliver.

Q: Except ordering online, can I order over the phone?
A: Yes, you can make an order by WhatsApp (+852 69338279) or messenger (loeilart). You can pay with a credit card, PayPal, Apple pay, Google pay, or a wire transfer.

Q: Are all the prints and authentic art signed by the artist?
A: Yes, all the artwork regardless of prints or authentic art are either signed and dated by the artists on the front or the back. Some artists may sign and stamp on their artworks at the same time.

Q: Can I return the unwanted art pieces?
A: No. Feel free to raise any questions via email or over the phone when you have doubts about the art pieces. We are more than happy to answer your questions. We see this as a respect towards both artists and buyers.

Q: How do the prints differ from the original work?
A: Prints are made from original works. Artists scan their artwork with a high-resolution scanner. Through this process, the color may differ from the original artwork. Artists will try their best to tone the color closer to the original one, whereas, it is not promising that they can do 100% the same as original work since the original work is one of a kind.

Q: Who controls the price of artwork?
A: L’oeil provides a platform for artists to sell their artwork on our website. We do not hold any rights to set the price. All information is provided by artists. 

Q: Can I ask the artists to do commission work?
A: Sure, we don’t have the right to control their creativity and freedom. We will list their social media networks and contact information on their listing pages so all the art lovers can find and follow their favorite artists easily.

Q: I am an artist and would like to present my work on L’oeil. What is the best way to be a part?
A: L’oeil does not guarantee that you will get a reply due to bulk requests. We encourage all the artists to keep advancing and exploring their art because they see art as their life. We also will keep looking for potential artists to join us.