Due to the linked exchange rate system, all prices shown on the website are in United State Dollars(USD). For international orders, you will be charged the exact exchange rate by your credit/debit card from your bank. Please check the currency converter to estimate the exchange rate for your currency.
We accept all credit cards ( Visa, MasterCard, American Express) as well as PayPal payment.
We do not hold or save the card information. All transactions are processed with security and encrypted by payment systems or processors.
INTERNATIONAL TRANSACTION FEE
You may be charged an extra fee from the credit card company which display the name of L’oeil. Please note that the fee is not charged by L’oeil. We do not have the authority to refund the fee since it is charged by your bank when you make a purchase outside your country. Please contact your credit card provider or bank directly in regards to this charge.
L’oeil is a Hong Kong limited company and complied with Hong Kong regulations. We do not charge our customers any taxes. However, you may have to deal with customs and import taxes. This tax may vary from country to country and it is based on the total parcel values.
INTERNATIONAL TAXES AND DUTIES
We ship international packages DDU ( duties and taxes unpaid) which means the customs fees are not included in the price of the goods you purchase from us. All fees are applied to the recipient in order to receive the parcel. International customers are responsible to pay any inbound duties, taxes, and any fees charged by local customs authority.
FOR ART SUPPLIES & SUPPLIES FOR HOT FOIL STAMPING MACHINE
Shipping based rate is HK$48 for lightweight products (excluding sketchbooks & pignments), and HK$65 for sketchbooks & pigments.
Free International EXPRESS shipping over HK$1500;
over HK$800 for Hong Kong customers
Free Worldwide Shipping over HK$800:
All orders of art supplies and hot foil stamping machines' supplies over HK$800 are included FREE standard worldwide shipping. They are shipped from the Hong Kong warehouse directly.
For art pieces and hot foil stamp machines, as they are shipped from different places, the shipping rate is different in regard to the products.
Regarding the processing your order, it will take 1-2 business days (Hong Kong Time, UTC +8) for us to pack and process. After this procedure, you will receive a confirmation e-mail with the tracking link. Please check and ensure the information you provided is correct so that we can process your order smoothly.
For international customers, you are required to pay a HK$65 shipping fee if your order is below HK$800.
We use Hong Kong Post shipping service to ship all your goods. You will receive your item(s) between 7-21 days. For specific products, shipping methods and amounts are mentioned in the listing.
For Hong Kong customers, you can enjoy free shipping.
We use Hong Kong Post shipping service to ship all your goods. You will receive your item(s) between 1-7 days.
Free express shipping for hot foil stamping machines.
You will receive your item(s) between 7-10 days.
FOR ARTISTS' ART PIECES
Since our artists are international, they might have their guidelines to send their art pieces. They are all listed on each listing page. You are likely to charge for an extra shipping fee on behalf of the artists.